SHIPPING & RETURNS
NAYA REA will issue an exchange or refund to the original form of payment for the return of full priced merchandise with the following details:
All goods must be returned unworn and in perfect condition in original box with all original tags attached.
Exchanges and refunds are issued once the goods have undergone a quality control check and refund will be issued in original form of payment within 10 business day. However NAYA REA reserve the final rights to refuse refund/exchange if the returned goods do not comply with the above.
Shipping fees and PayPal fees are non-refundable and the products are returned at your own cost.
Your return must be received within 14 days from the date you received your order if you are based in the EU. International customers are entitled to 28 days of return period. Please email immediately so we can process your return as soon as possible.
In the caes of exchange, Naya Rea offers exhcange in different sizes of the same item purchased once.
Please note sale items and pre orders are non refundable.
In the rare chance you received faulty goods, please contact us immediately and Naya Rea will repair, replace or refund the item( if the item is in stock).
Shipping & delivery
You will receive an order confirmation via email with an invoice/ PayPal request for payment. Once payment is received, if we have your item in stock; we will dispatch it on the next working day. However due to the nature of small scale production, there maybe times when we have to make the item for you. In which case you will be notified.
Orders are packed and sent from London. For UK domestic customers we will dispatch your goods by Parcel Force. For all international customers, we will ship with Parcel Force worldwide depending on the destination.
Estimated delivery cost & time:
UK next day £ 9
EU/US/Canada £ 25 ( 4-5 working days )
Australia/ New Zealnd £ 40 ( 6-7 working days)
Rest of the world £ 40 ( 6-7 working days)
You will receive an email tracking number of the order on the day of the dispatch.
Please note for any pre order, it will take up to 4 weeks for production and shipping